{"id":970,"date":"2023-02-07T20:00:00","date_gmt":"2023-02-07T20:00:00","guid":{"rendered":"https:\/\/viamarketing.net\/blog\/?p=970"},"modified":"2024-11-14T16:38:04","modified_gmt":"2024-11-14T16:38:04","slug":"recaptcha-loadtime-troubleshooting-tips","status":"publish","type":"post","link":"https:\/\/viamarketing.net\/blog\/recaptcha-loadtime-troubleshooting-tips\/","title":{"rendered":"reCAPTCHA Updates are Contributing to Contact Form Problems and Websites Taking Too Long to Load."},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-text-align-center\"><br><em>Here\u2019s what helps.<\/em><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>First, what is a reCAPTCHA?<\/strong>&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/RecaptchaLogo.svg_.png\" alt=\"RecaptchaLogo\" class=\"wp-image-1125\" srcset=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/RecaptchaLogo.svg_.png 150w, https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/RecaptchaLogo.svg_-100x100.png 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p>Google reCAPTCHA is a free Google tool that protects website forms from malicious users and spam. It helps determine whether the person completing your form is a human or a robot.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>Why does it deny some website submissions?<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/86905198-b344-db6d-fe0d-aebfd5dbd379.png\" alt=\"\" class=\"wp-image-1494\"\/><\/figure><\/div>\n\n\n<p>Generally, it takes time for the reCAPTCHA API to load and verify your site\u2019s account. APIs allow two software components to talk with each other using a set of definitions and protocols. reCAPTCHA API keeps track and categorizes users as either high-risk or low-risk and later stores that information for analysis.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Whether your form works may depend on whether reCAPTCHA is wholly loaded; an entire library needs to load to check the users of your website forms. Here at VIA, load times are improved by delaying the release of the reCAPTCHA scripts until they are needed. In other words, when the user clicks on a form field, the reCAPTCHA verification is only then called.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/f4d813ca-2d3b-31c0-ceb8-4cda16dfdaba.png\" alt=\"\" class=\"wp-image-1499\"\/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Why are load times beneficial?<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For search engine optimization. <\/strong>Many search engines prioritize sites with fast load times as part of good UX (user experience).&nbsp;<\/li>\n\n\n\n<li><strong>To close the sale.<\/strong> Say you run an e-commerce site, and a customer in a hurry comes to the site to buy something. They go to your site only to be greeted with a white screen for five seconds. Of course, they give up and decide to purchase somewhere else. In 6 seconds, the page would have loaded, and you would have made that sale.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>It\u2019s easy to see why loading reCAPTCHA scripts on an as-needed basis is so important. Making sure your forms work well is crucial to security, user experience, and brand reputation.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"208\" src=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/1dd05c71-d195-1784-897f-0499842e2128.jpg\" alt=\"\" class=\"wp-image-1491\" srcset=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/1dd05c71-d195-1784-897f-0499842e2128.jpg 312w, https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/1dd05c71-d195-1784-897f-0499842e2128-300x200.jpg 300w\" sizes=\"auto, (max-width: 312px) 100vw, 312px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>What should you do when the form denies your customer?<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>One of your site users fills out your contact form wanting to contact you. They then press submit on their form. Darn\u2026 An error message shows through to give you a clue.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><em>There are three reasons your customer could face a denial.&nbsp;<\/em><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wrong codes. <\/strong>The programmer may have entered the wrong codes when setting up your reCAPTCHA. Google uses a site key code and a secret key code. These codes make sure Google is connecting correctly and securely. If the site key is wrong, the reCAPTCHA symbol in the bottom right will show the error message: \u201cInvalid site key.\u201d If the \u201cSecret key code\u201d is incorrect, you will not get an error message. Let the Web Developer of your marketing company know, and they\u2019ll get it fixed for you.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"392\" height=\"120\" src=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/22825b65-b4dc-a256-5393-8d040de96717.png\" alt=\"\" class=\"wp-image-1492\" srcset=\"https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/22825b65-b4dc-a256-5393-8d040de96717.png 392w, https:\/\/viamarketing.net\/blog\/wp-content\/uploads\/2023\/02\/22825b65-b4dc-a256-5393-8d040de96717-300x92.png 300w\" sizes=\"auto, (max-width: 392px) 100vw, 392px\" \/><\/figure><\/div>\n\n\n<ul start=\"2\" class=\"wp-block-list\">\n<li><strong>The user is suspicious.<\/strong> When reRECAPTCHA thinks someone is too suspicious, you will get an error message saying the reCAPTCHA standards are not met. Have your customer sign into their Google account and try again. Spam bots don\u2019t have Google accounts, so signing in increases the likelihood their message will be accepted. Or ask them to use an Incognito window on their browser.<\/li>\n\n\n\n<li><strong>Duplicate message error. <\/strong>This means they probably struggled with the submission and tried to submit the exact text more than once. The system sees this as an action a Bot would use and denies the user in its mission to prevent spam. Ask your customer to change their message a little and try to submit it again.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Please let us know if you have questions or need help securing your reCAPTCHA in our <a href=\"https:\/\/viamarketing.net\/#contact\" title=\"VIA Contact Form\">contact form<\/a>.<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p><strong>Sources:&nbsp;<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/developers.google.com\/recaptcha\/docs\/loading\" target=\"_blank\" rel=\"noopener\" title=\"\">Google on Recaptcha<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/dev.to\/uf4no\/improve-page-performance-lazy-loading-recaptcha-442o\" target=\"_blank\" rel=\"noopener\" title=\"\">Detailed Code implementation<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nexcess.net\/blog\/how-page-speed-affects-seo\/\">Page Load Speed and SEO<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s what helps. First, what is a reCAPTCHA?&nbsp;&nbsp; Google reCAPTCHA is a free Google tool that protects website forms from malicious users and spam. It helps determine whether the person completing your form is a human or a robot. Why does it deny some website submissions? Generally, it takes time for the reCAPTCHA API to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/viamarketing.net\/blog\/recaptcha-loadtime-troubleshooting-tips\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;reCAPTCHA Updates are Contributing to Contact Form Problems and Websites Taking Too Long to Load.&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1537,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[136,137,138,83,101,31,13],"class_list":["post-970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-via-idea","tag-136","tag-137","tag-001-2","tag-google-recaptcha","tag-recaptcha","tag-via-idea","tag-via-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>reCAPTCHA Updates are Contributing to Contact Form Problems and Websites Taking Too Long to Load. | VIA Marketing Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/viamarketing.net\/blog\/recaptcha-loadtime-troubleshooting-tips\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"reCAPTCHA Updates are Contributing to Contact Form Problems and Websites Taking Too Long to Load. | VIA Marketing Blog\" \/>\n<meta property=\"og:description\" content=\"Here\u2019s what helps. First, what is a reCAPTCHA?&nbsp;&nbsp; Google reCAPTCHA is a free Google tool that protects website forms from malicious users and spam. It helps determine whether the person completing your form is a human or a robot. Why does it deny some website submissions? 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